Care N’ Care is a local Medicare Advantage health plan created in 2008 by local doctors committed to giving seniors in North Texas sensible, affordable alternatives that improve and simplify Medicare coverage. With both PPO and HMO health plans, Care N’ Care works closely with Medicare beneficiaries to make sure that they understand all of their Medicare options and that they choose the health plan that best fits their health and lifestyle needs.

Care N’ Care offers all of the traditional benefits found in original Medicare plus additional benefits and services, including a cost-saving prescription benefit, nationwide coverage for members when they travel and a personal Healthcare Concierge to serve as the single point of contact throughout the members’ healthcare experience. Currently more than 17,000 Medicare beneficiaries in Collin, Cooke, Dallas, Denton, Erath, Hood, Johnson, Palo Pinto, Parker, Rockwall, Somervell, Tarrant,  and Wise Counties have chosen Care N’ Care to be their trusted healthcare partner in helping them stay healthy and independent so they can live life to its fullest.

Care N’ Care is dedicated to providing its members with the best member experience and as part of its ongoing commitment to respond to member needs.  Care N’ Care’s Customer Experience Team builds upon the commitment and personal service of the existing Healthcare Concierge program while enriching it in many ways.

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  • Lowest out-of-pocket maximums offered in the area
  • No Co-pays for in- network services for Premium plan
  • Low inpatient hospital stay co-pays
  • Over-the-Counter (OTC) benefit on all plans
  • SilverSneakers included in all plans – no additional cost
  • Worldwide Coverage when members travel

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Care N’ Care’s New Customer Experience Team – Fast, Efficient and Always Personal

As part of Care N’ Care’s ongoing commitment to enhance responsiveness to member’s and agent questions and need for assistance, Care N’ Care has created a Customer Experience Team that launched the beginning of September.

This new team concept builds upon the commitment and personal service of the existing Healthcare Concierge program while enriching it in many ways.

Among the most important change is that someone from Care N’ Care will always be available to take calls. When calls are answered, members, agents and providers will have a team member that is local, knowledgeable about Medicare, and understands how Care N’ Care Medicare plans work.

The creation of the Customer Experience Team is also designed to make it easier for providers to receive information from Care N’ Care regarding status on claims or requesting eligibility of a member before a procedure or office visit is scheduled. Allows for agents to have the ability to talk to any team member to get assistance with their Care N’ Care member’s questions.

Care N’ Care is now able to maximize knowledge and competencies in ways that make everyone’s experience and interactions with the health plan better than ever.

Providing fast, efficient and always personal assistance when needed is the team’s top priority!

Customer Experience Team Members: Aileen Alcivar, Andrea Venglar, Angela Coffee, Belinda Guajardo, Brittany Rhodes, Calvin Lewis, Charlotte Kendle, Cynthia Guerra, Dan Rumpf, Elaine Allen, Henry Goodrich, Jessica Lopez, Joel Bailey, Katelyn Rollins, Kim Williams, Kirk Erickstad, LaShunda Sanders, LaTesha Jones, Nadia Hasanin, Naomi Jackson, Olivia Chazarreta, Phillip Lee, Rae Collins, Ramon Cervantes, Renae Cheatham, Renee Nelms, Riley Baker, Sharon Tembo, Tam Thai, Teresa Swor, Vanessa Keaton

Care N’ Community

Care N’ Care’s community outreach initiative is designed to engage local-area seniors in programs and activities that increase independence, reduce isolation and encourage healthy living.

This grassroots effort, appropriately called Care N’ Community, is intended to work hand-in-hand with local community partners to create an intergenerational support system that promotes well-being, empowerment and independence for safe and vibrant aging. In doing so Care N’ Care is focusing on the link between strong communities, senior involvement and population health in ways that encourage local communities to become more involved and innovative in their efforts to serve local seniors.